Customer Charter

Our Mission

To provide horse riding amenities to the local area and tourists to a standard of excellence.

Our Promise To You

Safety First:  We never compromise your safety, this is our number one priority.

On Your Side: We see if from your point of view. We don’t assume we know best and will  make all decisions with you in mind.

A Big Smile:  Friendly service is our passion. You can expect a prompt, friendly, helpful and knowledgable service from all our staff.

Make It Easy: We will make sure you know what to expect at every step.

Open & Upfront: We will always be straight and truthful with you, explaining any decision making that may occur.

Complaints: We have a formalized Complaints Procedure in place should you feel we have failed to provide the level of service we promised.

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